by CPI Staff | Oct 12, 2026 | AI Agents, AI for Business & AI Strategy, AI Vendor Selection & Implementation, Blog
In this blog post How Grok Voice 2.0 Makes Customer Service Faster and Smarter we will explain why shorter response delays could improve customer satisfaction, call resolution and service costs. Most customers can tell when a voice system is struggling. There is an...
by CPI Staff | Oct 12, 2026 | AI Governance & Risk Management, AI Vendor Selection & Implementation, Blog, LLM
In this blog post Why Kimi K3’s Million-Token Context Needs Real-World Testing we will explain why giving an AI model more information can solve important business problems—and create expensive new ones. Many AI projects stall because the model receives only part of...
by CPI Staff | Oct 12, 2026 | AI Agents, AI Vendor Selection & Implementation, Blog, OpenAI
In this blog post How OpenAI Presence Moves Customer Service Agents Into Production we will explain why so many promising customer service AI pilots stall after the demo, how Presence addresses the production gap, and what technology leaders should check before...
by CPI Staff | Oct 12, 2026 | AI for Business & AI Strategy, AI Governance & Risk Management, AI Vendor Selection & Implementation, Blog
In this blog post How a Senior Forward Deployed Engineer Turns AI Ideas Into Results we will show how promising AI concepts become secure, useful systems. Many businesses already have ideas and demonstrations, but progress stalls when nobody can connect the technology...
