by CPI Staff | Jul 30, 2026 | AI Agents, AI for Business & AI Strategy, AI Vendor Selection & Implementation, Blog
In this blog post How Grok Voice 2.0 Makes Customer Service Faster and Smarter we will explain why shorter response delays could improve customer satisfaction, call resolution and service costs. Most customers can tell when a voice system is struggling. There is an...
by CPI Staff | Jul 30, 2026 | Blog, Entra ID, Microsoft 365, Microsoft Intune
In this blog post How to Find Unmanaged Devices Accessing Your Microsoft 365 Data we will explain how to identify personal laptops, contractor computers and unregistered mobile devices connecting to your business information. Most organisations assume that if...
by CPI Staff | Jul 30, 2026 | AI Governance & Risk Management, Azure AI Services, Azure OpenAI, Blog
In this blog post Protect AI Applications with Azure Content Safety Prompt Shields we will explain how to add practical safety checks around business AI applications before risky instructions or content reach the AI model. Think of Azure AI Content Safety as a...
by CPI Staff | Jul 29, 2026 | AI Agents, AI Governance & Risk Management, Blog, Cybersecurity
In this blog post How to Limit the Blast Radius of an AI Agent Security Incident we will explain how to stop one compromised agent, stolen account or bad instruction from becoming a business-wide problem. “Blast radius” simply means how far the damage can spread. You...
by CPI Staff | Jul 29, 2026 | Blog, Entra ID, Microsoft 365, Microsoft 365 Security
In this blog post Why Microsoft 365 Admin Accounts Are Riskier Than You Think we will explain why excessive administrator access creates a serious business risk, how Microsoft 365 controls that access, and what your IT team should check. Most businesses protect...
